This Privacy Policy explains how Open Routes handles personal data in connection with its website and reservation-based culinary and market tours in Şəmkir.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies. Some records must be kept for legal, accounting, or operational reasons.
To protect privacy, we may ask for enough information to verify your identity and locate the relevant records. We will review the request, respond within a reasonable period, and explain if any part of the request cannot be fulfilled because of a legal or practical limitation.
Booking and service records are retained for the period needed to manage the experience, resolve disputes, meet accounting or legal obligations, and maintain internal records. Technical logs are kept for a limited period unless a longer period is needed for security, troubleshooting, or legal compliance. When data is no longer required, it is deleted, anonymized, or archived in a restricted form where appropriate.
If we make material updates, we will revise the policy text on the website and may provide additional notice where appropriate for the nature of the change. The date of the latest version should be checked before relying on the policy.
We may collect name, contact details, booking details, group size, preferred dates and departure windows, dietary information shared for route planning, meeting point and attendance details, payment-related records, device and usage data, and messages sent through the website or by other booking methods.
We receive data when you submit a website request, contact us by email or phone, complete a booking, provide dietary or route preferences, check in at the meeting point, or communicate with us about the experience. We also collect limited technical data from your browser or device when you use the website.
The website may use essential cookies to support page functions and booking requests, preference cookies to remember limited settings, and analytics or performance cookies to understand site use and improve reliability. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookie settings to override legal or operational requirements for processing necessary data.
We use personal data to handle booking requests, confirm dates and group details, review dietary information, coordinate venue availability, prepare routes and tastings, process payments, arrange meeting point logistics, communicate before and during the experience, maintain records, improve service quality, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and similar operational functions. We may also share limited booking details with venues or local partners involved in confirming availability, route planning, or tasting arrangements. These parties are expected to use the data only for the services they provide.
We may share personal data with public authorities, regulators, law enforcement, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, or address security and fraud concerns.
